Refund / Return Policy

1. Digital services have no physical return

Ganitha Gura supplies mathematics education, online lessons and digital lesson access. These are digital or educational services, so there is no physical product to return and no physical return process.

2. General refund position

Payments for digital lesson access are generally not refundable after the purchased lesson has been made available to and accessed by the registered student, except where a refund is required by applicable law or Ganitha Gura determines that a qualifying payment or service problem occurred.

Submitting a request does not automatically guarantee a refund. Each request is reviewed using the payment record, lesson-access record and circumstances reported.

3. Requests we will review

Ganitha Gura will review requests involving:

• A duplicate charge for the same intended purchase.
• An incorrect amount charged because of a confirmed payment-processing error.
• A verified successful payment where access to the purchased lesson was not provided and the problem could not be corrected within a reasonable period.
• A bank payment credited to the wrong Ganitha Gura student or lesson because of a verifiable processing error.
• A transaction reported as unauthorised, subject to identity and payment verification and any payment-provider or legal process.
• Any other circumstance where applicable law requires a refund.

4. Situations normally not eligible

Subject to applicable law, a refund would normally not be provided merely because a student changed their mind after digital access was granted, did not use an available lesson, shared or lost account credentials, purchased a lesson for the wrong grade despite clear information, or cannot access the service because of their own unsupported device, internet connection or account misuse.

5. Pending and failed payments

A pending, cancelled or failed online-payment attempt does not grant lesson access and is not treated by Ganitha Gura as a completed purchase. If funds appear to have been deducted despite such a status, contact us and the relevant payment provider or bank so the transaction can be traced.

Bank deposits and transfers are not approved until Ganitha Gura verifies the payment. A clear payment slip and the correct Student ID or requested reference may be required.

6. How to request a review

Contact Ganitha Gura as soon as reasonably possible after discovering the issue. Provide:

• The registered student's name and Student ID.
• The lesson or service purchased.
• The payment date, amount and payment method.
• The PayHere payment or order reference, bank reference, or payment slip where applicable.
• A short explanation of the issue.

Do not send card PINs, passwords or one-time passwords.

7. Review and approved refunds

Ganitha Gura may check LMS access records and payment-provider or bank records before making a decision. We may first correct missing lesson access where that fully resolves the issue.

If a refund is approved, it will be arranged through the original payment method where reasonably possible, or another agreed and lawful method when necessary. The time for funds to appear can depend on the bank or payment provider; Ganitha Gura does not promise a processing time controlled by those third parties.